Thank you for choosing to shop on our website.
If, for any reason, you are not completely satisfied with your purchase, we encourage you to review our refund and return policy.
The following terms apply to any products you have purchased from us.
Interpretation and Definitions:
Interpretation: The capitalized words in this agreement have specific meanings defined under the following conditions. These definitions will have the same meaning whether they appear in singular or plural.
Definitions: For the purpose of this Return and Refund Policy:
The term “Company” (referred to as “the Company,” “We,” “Us,” or “Our”) refers to
TECH TONIC ADVENTURES LIMITED
Registration Number: PVT-LRUM2BVY
P.O BOX 8020, G.P.O NAIROBI, EMBAKASI DISTRICT, EMBAKASI, AIR PORT NORTH ROAD, ASTROL BUILDING. NAIROBI-KENYA
The term “Goods” refers to the items offered for sale on our website, whether tangible or digital.
The term “Orders” refers to a request by you to purchase Goods from us.
The term “Service” refers to our website.
The term “Website” refers to the URL accessible from https://edtechestate.com/.
The term “You” refers to the individual or legal entity accessing or using the Service on behalf of themselves or a company.
Your Order Cancellation Rights:
Although we are confident that you will enjoy our products and goods, we understand that there may be situations where you want or need to cancel your order from our website. To exercise your right of cancellation, as described below for different types of Goods, you must inform us of your decision through a clear statement. You can inform us of your decision by:
- Email: support@edtechestate.com
We will reimburse you within 14 days from the day we receive the returned Goods. We will use the same payment method you used for the Order, and you will not incur any fees for the reimbursement.
Digital Goods:
Purchase of Reoccurring Digital Goods and/or Subscriptions: Your payment for the Services will automatically renew at the end of each subscription cycle. You can cancel your Subscription at any time by contacting our support email mentioned above. The cancellation will be effective from the following day of the Subscription cancellation, after which you will be downgraded and/or denied access to the Subscription and/or Services. Cancellation does not entitle you to a refund or in-store credit for a partial Subscription cycle.
Purchase of One-Time Digital Goods: You can cancel your Order within 7 days from the purchase without providing a reason by contacting our support email mentioned above. If a purchased Digital Good does not perform as described on the website, you may contact our support at any time. We will review your claim, and if found justified, we will refund you. Refunds will not be granted in cases of purchase abuse.
Purchase of Digital Services as Digital Goods: Due to the uniqueness and personal nature of Digital Services, returns and refunds will be evaluated on a case-by-case basis. We have the sole discretion to assess cancellation requests sent to our support email mentioned above. We will consider factors such as the Terms of Use and whether the Digital Services were executed according to our standards. Your misconduct or improper use of the Digital Services may also be taken into account. Incomplete Orders can be canceled up to 7 days after the Order has been placed. Completed Orders or milestones can be canceled up to 3 days after the delivery of the Digital Services or the Notice of them, whichever is the latest.
Tangible Goods:
You can cancel your Order within 7 days without providing a reason.
The deadline for canceling an Order is 7 days from the date you received the Goods or when a third party, whom you appointed and who is not the carrier, takes possession of the delivered product.
Conditions for Returns:
To be eligible for a return, please ensure that:
- The Goods were purchased within the last 7 days.
- The Goods are in their original packaging.
The following Goods cannot be returned:
- Goods made to your specifications or clearly personalized.
- Goods that, by their nature, are not suitable for return, rapidly deteriorate, or have expired.
- Goods that are unsuitable for return due to health protection or hygiene reasons and have been unsealed after delivery.
- Goods that, after delivery, have been inseparably mixed with other items according to their nature.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Only regularly priced Goods may be refunded. Unfortunately, sale items cannot be refunded. This exclusion may not apply to you if prohibited by applicable law.
Returning Goods:
You are responsible for the cost and risk of returning the Goods to us. Please send the Goods to the following address:
We cannot be held responsible for Goods that are damaged or lost during the return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of return delivery.
Gifts:
If the Goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the returned product, a gift certificate will be mailed to you.
If the Goods were not marked as a gift at the time of purchase or the gift giver had the Order shipped to themselves to give to you later, we will issue the refund to the gift giver.
Contact Us:
If you have any questions regarding our Returns and Refunds Policy, please contact us:
- Email: support@edtechestate.com
